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Mission, Vision and Values
Vision
Customer sservice agent, femal, grey hair, smiling.

What we believe

We have one goal.

To change the way customer’s feel. Whether it’s over the phone, online or through the post. Helping them overcome their hurdles. We never forget our most valuable skills are also our most human. Empathy, passion and heart because we believe every business is a people business, and success isn’t defined by what you say or do. It’s how you make people feel.

Values

Our values

They shape who we are as company and underpin our culture. They drive our behaviours both internally and externally and define how we deliver our purpose. They’re key to our success.

We think like a customer

We put ourselves in customers’ shoes. High heels, loafers, trainers or flip flops. They’re all different. We’re open and honest, which helps us to build rapport and trust. We delight our customers with a personal service.

We talk like an expert

We’re confident and proactive, continually anticipating change. But we make complicated things simple.

We share like a family

We support each other through the highs and the lows. Celebrating the good times and helping each other when things get tough. We show our appreciation and we keep our promises – big and small.

We imagine like a child

We explore new ideas, with no boundaries and with endless curiosity. We plant, we nurture and we encourage. Seeking inspiration from all around us, while embracing change with open minds.

Extraordinary experiences, for you and your customers.

We believe the best relationships are built on shared ambitions.

So as your partner we'll bring our expertise to your team, performing our mission-critical role with dedication, passion and skill. We'll harness our energy and technology to transform your customer experience. But above all, we promise to go beyond your expectations and find new ways to help your business flourish.

Alone we can do so little. Together we can do so much.

Helen Keller
Environmental
E-car charging at station

Our commitment to the environment

Our Energy Saving Committee has been awarded the Green Dragon Environmental Standard for our energy-saving efforts and commitment to supporting greener working.

We’ve reduced our general waste and increased our recycling by 55%. We’ve installed electric vehicle charging points, implemented energy efficient LED lighting, creatiing a better working environment for our team, reducing our environmental impact and helping us on our way to a sustainable future.

Social and Communities


Supporting local charities and communities
 

We take responsibility for the environment around us, following and advocating best working practices and championing engagement with our local communities.

Our chosen charity partnership is Alzheimer’s Society – our colleagues enjoy a range of fundraising activities, and have one volunteering day each year to use towards their chosen charity.