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AI, ML and RPA

The technology trifecta

Artificial Intelligence (AI), Robotic Process Automation (RPA) and Machine Learning (ML) transform servicing operations. They remove high volume, repetitive tasks from employees and complete them accurately in a matter of seconds and minutes as opposed to hours. Delivering the right customer outcomes faster, if not instantly.

This frees up employees to deal with real-time, high value add customer activity. Enriching both your colleagues and your customer’s experience.

Benefits

Benefits harnessed

  • Reduced risk and human errors

  • Quicker handling time and reduced effort

  • Lower operational costs

  • Expedited problem solving

  • Agility, flexibility and scalability

  • Improved customer experiences (CX)

  • Seamless, integrated user journeys

  • Personalised self service, 24/7

  • Access to rich data and analytics

  • Competitive advantage from early adoption

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Technologies

Technologies deployed

Smart Interactive Voice Response (IVR)

An automated system allows incoming callers to engage with your service through voice response without needing to speak to an agent, unless they choose to

Chatbots and Machine Learning

Enabling real time customer service using predefined knowledge base for answering FAQ's via a website or other customer interface

Virtual agents

Able to respond in real time to more detailed customer requriements on the device and channel of their choosing, such as WhatsApp, webchat or mobile text

Customer portals

Enabling customers to self serve in one place and providing the service provider with a single view of customer

Automation, when done right and implemented in a considered way can helps drive better outcomes for your colleagues, customers and clients. The ability to adapt at pace to the opportunities it brings can bring competitive adantage.

I predict that, because of artificial intelligence and its ability to automate certain tasks that in the past were impossible to automate, not only will we have a much wealthier civilization, but the quality of work will go up very significantly and a higher fraction of people will have callings and careers relative to today.

Jeff Bezos
Amazon
Our approach

We offer a technology agnostic, tailored approach

Target’s deep domain experience of regulated financial services, with Tech Mahindra’s transformation and customer experience knowledge in and out of sector, gives you a one partner vendor solution bringing together best-in-class expertise.

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Our team of experts will work with you to understand your complexities, unique customer needs, and key strategic goals. Only then will we start to explore the right solutions to help you unlock your potential.