Customer experience, reimagined
Customers expect outstanding experiences across all industries at all times. So, wherever they engage with your brand, you have to be seamless, recognisable, and a delight to interact with. The best way to do that? Think like a customer.
Instead of just digitising your existing processes we can completely reengineer the process, from the ground up, putting the customer at the core of our thinking.
Customers are constantly on the go. They want to transact quickly, digitally, with minimum fuss. You have to deliver this while managing costs, risk appetite and the competition. But, how do you do it?
We can help you create connected experiences throughout the customer lifecycle across multiple channels and products. By using customer insights, technology and operational capability we can help you transform customer experiences.
The outcome? Brand loyalty and delighted customers.
Customer experiences, transformed
We have extensive and proven capabilities to deliver next generation customer experience:
Customers are in control. Proactive account management allows them to stay on top of things, to resolve issues quickly. Minimising friction, but also reducing cost to serve.
Open banking and API integration
Access to real time information for accurate decision making and personalised offerings across channels.
Fully integrated omni Channel solution with a single customer view
Chat bots, web chat, machine learning, online, mobile, tablet, call centre, IVR, face to face. Creating empathetic, effortless journeys suited to customer needs and desires.
Turning data into actionable insight
Customer profiling to inform predictive modelling, decision making, research and development, service innovation and revenue generation opportunities.
Customer centric for success
Through our technology enabled partnerships it’s now possible to have customer centric solutions all in the one place. Simplifying the transformation journey and creating opportunities to scale and experiment.
Target’s deep domain experience of regulated financial services, with Tech Mahindra’s transformation and customer experience knowledge in and out of sector, gives you a one partner vendor solution bringing together best-in-class expertise.
Our team of experts will work with you to understand your complexities, unique customer needs, and key strategic goals. Only then will we start to explore the right solutions to help you unlock your potential.