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Customer experience

Customer experience at the centre

We understand that customers want flexibility with their borrowing and finance needs and lenders need to operate cost-effectively, manage risk and stay ahead of their competitors.

Focus on your businesses growth and let us manage the end-to-end customer journey.

Assets served

Assets served

We service both unsecured and secured lending products, and consumer and commercial loan types.

Secured loans

Residential mortgages

Commercial mortgages

Buy-to-let mortgages

Equity release

Unsecured loans

Motor finance

Device finance

Retail finance

Benefits

Benefits, leveraged

By entrusting loan servicing to the experts you’ll realise significant benefits, including:

  • Cost efficiencies

    Outsourcing your loans management is cheaper than managing in-house, particularly when you use legacy systems

  • Regulated expertise

    Target brings 42+ years of deep domain financial services and risk landscape knowledge

  • Personalised communciation and improved CX

    We are commited to delivering high levels of customer service, it's why we're trusted by top tier global banks

  • Rapid launch to market

    Our agile approach and Lending Management Software (LMS) mean new products can be launched at pace, ensuring your business stays competitive

  • Risk mitigation

    Our risk and compliance team stay up tp date with the regulatory landscape so we can anticipate risk and pivot quickly

young African American man smiling and wearing a headset

Streamline your lending process

Focus on your core proposition and be confident that we’ll deliver comprehensive end to end loan servicing for your portfolios.

Our team is made up of compliance services and regulatory risk specialists. We assess, maintain and develop robust compliance frameworks so you can be sure your portfolios are in the right hands. 

Customer administration lifecycle

Customer administration lifecycle

Origination

  • Application management
  • Underwriting workflow
  • Funds disbursement
  • Account on-boarding

Account management

  • Account amendments
  • Payments processing
  • Strategies and notification
  • Query management

Collections and recoveries

  • Strategies and segmentation
  • Account rehabilitation
  • Recoveries and litigation
  • Third-party management

Complaints management

  • Complaints handling
  • Dispute resolution
  • Root cause analysis
  • Remediation and redress

Financial management

  • Cash management
  • Asset management
  • Account reconciliation
  • Regulatory reporting / MI

Want to know more?

Explore collections and recoveries servicing with Target

Learn about the flexible, modular Loan Management System (LMS) that can support your loan servicing needs.