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In safe hands

You're in safe hands

Large scale customer contact needs resource, proven process, and regulatory understanding.

We’ve got the experience. We’re regulated. We can share best practice recommendations and apply class leading knowledge and experience.

We’ve supported several businesses with financial remediation. A service that spans a range of product lines, including investments, structured products, mortgages, loans and insurance.

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Our Solution

Our solution

We’ll work with you to understand your circumstances. We’ll help to implement a redress programme to deliver the right customer outcomes.

We can deliver high quality projects quickly with robust end-to-end solutions, underpinned by our regulatory understanding and expertise.

Benefits to your business:

Risk mitigation

Support in responding rapidly to proactive regulatory reviews or regulatory enforcement.

Cost efficiency

Resource and infrastructure to avoid expensive set-up and recruitment costs. We’ll offer flexible pricing arrangements.

Speed

We delivered a large-scale investment remediation programme with a lead time of less than six weeks. We can react quickly and efficiently deliver a tailored solution for high quality results.

Expertise

Our specialist team has a wide range of experience working with both customers and the regulator to deliver highly effective remediation programmes.

Diversity

Support for a diverse product range including investment, loans and mortgages and general insurance.

Our support

How we'll support you:

  • Consultation and advice on developing your remediation programme

  • Expert support on root cause analysis from our dedicated consultancy team

  • Provision of high-quality professional customer contact and fulfilment solutions.

  • Clear, robust management information throughout the process

  • Training and development support, should you wish to maintain elements of the process in-house